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Common Issues

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Connection Failures

Etiam at metus sit amet purus malesuada posuere. Suspendisse potenti. Symptoms:
  • Requests time out
  • Unable to reach API endpoints
  • Service not responding
Potential Causes:
  • Network configuration errors
  • Firewall blocking ports
  • API keys misconfigured
Suggested Steps:
  1. Verify network connectivity.
  2. Check firewall and proxy settings.
  3. Confirm API keys in config.yaml.
  4. Restart services and retry.

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Authentication Errors

Curabitur euismod ligula nec erat efficitur, a bibendum urna vestibulum. Symptoms:
  • 401 Unauthorized responses
  • Invalid token errors
  • Expired session messages
Potential Causes:
  • Expired tokens
  • Incorrect credentials
  • Clock drift on server
Suggested Steps:
  1. Refresh your bearer token via /auth/refresh.
  2. Ensure username and password match configuration.
  3. Synchronize server clock with NTP.

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Data Sync Problems

Nulla facilisi. Vestibulum sit amet nunc sed magna luctus consequat. Symptoms:
  • Missing records in dashboard
  • Inconsistent data between endpoints
  • Failed batch updates
Potential Causes:
  • Partial sync due to network interruptions
  • Database lock or conflict
  • Misconfigured batch settings
Suggested Steps:
  1. Re-run sync jobs manually.
  2. Check logs in /var/log/tech-docs-sync.
  3. Verify database integrity and resolve conflicts.

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Logging & Diagnostics

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  • Enable verbose logging with --verbose flag.
  • Review logs for error codes and stack traces.
  • Collect system info: OS version, service versions, network config.

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Contact Support

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  • Provide detailed logs and steps to reproduce.
  • Include configuration files if relevant.
  • Expect response within 24–48 hours.