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Role Summaries

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Visiting Postgraduate Researcher

Wyss Institute at Harvard University, Church Lab | November 2024 - November 2025 | Boston, MA Conducted molecular biology research focused on high-throughput mammalian cis-surface display systems for protein-protein interaction screening. What Roy did:
  • Executed PCR, DNA quality control, plasmid design, and construct assembly in Geneious
  • Maintained mammalian tissue culture and experimental assays
  • Planned experiments end-to-end with rigorous documentation for reproducibility
  • Created protocols supporting cross-lab knowledge transfer and scale
Why this matters: Research requires the same skills Roy applies everywhere: structured thinking, clear documentation, knowledge transfer. Lab protocols are technical documentation. Experimental design is systems thinking. This role shows those capacities work across very different domains. Links:
  • See [How Roy Works: Problem-Solving Methodology] for experimental design approach
  • See [Unique Abilities: Cognitive Processing] for learning new technical domain

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Founder/Consultant

Roy Ampersand Company LLC (Roy&Co.) | February 2018 - Present | Remote Provides IT operations, security, documentation systems, and web infrastructure for startups and small-to-mid-size businesses. What Roy does:
  • Systems administration, identity and access management, device management
  • Cybersecurity training and security audits
  • WordPress and Shopify builds and management
  • Cloud administration (Google Workspace, Microsoft 365, AWS)
  • Network security hardening and backup/recovery
  • Process automation and no-code/low-code integrations
  • Documentation systems and ongoing enablement
Core approach: Bridge complex technical systems with human workflows. Improve operational clarity, reduce risk, increase autonomy. Design self-service knowledge systems. Deliver scalable, maintainable solutions from discovery through handoff. Why this matters: Consulting work shows breadth. Roy solves different problems for different clients in different domains. The connecting thread: making complex things tractable through systems thinking and clear documentation. Links:
  • See [Core Competencies] for full skill range
  • See [Where Roy Fits] for ideal client contexts

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Director of Marketing OperationsChia Network

Chia Network | February 2024 - June 2024 | Remote Led company-wide MarTech stack evaluation and infrastructure planning. What Roy did:
  • Evaluated entire MarTech stack, identified tool sprawl and $10K in redundant spend
  • Recommended unified HubSpot-centered strategy for CRM, CMS, automation, and analytics
  • Documented rollout plans with ROI analysis
  • Defined marketing operations infrastructure emphasizing automation and measurement
  • Oversaw WordPress/WP Engine optimization and Shopify merchandise store launch
  • Built standardized workflows for campaign planning, execution, and reporting
  • Designed documentation systems using Confluence, Notion, and Jira
  • Consolidated performance data into unified dashboards
Key outcomes:
  • Identified $10K annual savings
  • Created clear implementation roadmap
  • Built stakeholder alignment across marketing, sales, product
  • Established documentation standards for marketing operations
Links:
  • See [Behavioral Story: Cross-Functional Coordination] for MarTech consolidation process
  • See [Core Competencies: Tool Evaluation & Vendor Selection]

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Director of Ecosystem Operations

Director of Ecosystem Operations | May 2023 - February 2024 | Remote Managed support and delivery for developer and ecosystem-facing initiatives. What Roy did:
  • Maintained technical documentation infrastructure (Docusaurus, GitHub) across three websites and two repositories
  • Established documentation standards, contribution workflows, and governance processes
  • Directed 18-part Chialisp educational video series, defining curriculum structure
  • Coached four engineers on technical communication
  • Developed and delivered Chia’s first internal cybersecurity training program
  • Orchestrated technical workshops for senior developers at major U.S. bank (NPS 80)
  • Partnered with engineering, product, and communications to operationalize knowledge sharing
Key outcomes:
  • Documentation stayed accurate and consistent across distributed contributors
  • Developer education reduced engineer support burden
  • Security training achieved 95% completion, 100% pass rate
  • Workshop delivery demonstrated technical communication capability
Links:
  • See [Case Study: Documentation Infrastructure]
  • See [Case Study: Developer Education Platform]
  • See [Behavioral Story: Coaching Engineers]

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Ecosystem Operations Manager

Chia Network | June 2021 - May 2023 | Remote Provided operational support for company-wide initiatives focused on developer education, documentation systems, and training enablement. What Roy did:
  • Designed and delivered mandatory cybersecurity training program for fully remote blockchain company
  • Built curriculum around threat models and behavior change, not policy memorization
  • Implemented LMS delivery using Rippling and Google Classroom
  • Created structured education system for Chialisp programming language
  • Established contributor standards and coached engineers on technical communication
  • Freed core developers from ad hoc community support while improving onboarding
Key outcomes:
  • Security training: 95% completion, 100% pass rate, measurable behavior change
  • Developer education: Reduced ad hoc engineer support, improved onboarding speed
  • No security incidents from covered behaviors in 12 months following training
Links:
  • See [Case Study: Enterprise Security Training]
  • See [Behavioral Story: Designing Security Training Curriculum]
  • See [Behavioral Story: Handling Ambiguity]

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Senior Internal Systems Administrator & Cybersecurity Specialist

Precision Nutrition | April 2019 - June 2021 | Remote Designed scalable tools, training programs, and documentation systems for fully remote organization of nearly 200 employees. What Roy did:
  • Built centralized internal knowledge base using WordPress
  • Designed information architecture, taxonomy, content templates, search optimization, and governance workflows
  • Replaced fragmented Google Docs and Slack-based tribal knowledge
  • Led company-wide transition from LastPass to 1Password
  • Owned vendor evaluation, stakeholder alignment, communication strategy, training delivery, and compliance tracking
  • Developed training programs for internal tools and cybersecurity awareness
  • Collaborated with Chief Security Officer to strengthen security posture
Key outcomes:
  • Knowledge base reduced internal support requests by approximately 20%
  • Password manager migration: 100% adoption within eight weeks
  • Improved onboarding efficiency through accessible documentation
  • Strengthened security posture through training and tool adoption
Links:
  • See [Behavioral Story: Reducing Support Tickets]
  • See [Behavioral Story: Knowledge Base Adoption Failure]
  • See [Behavioral Story: Managing Expectations with CSO]

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Information Technology System Administrator

Hypercubes | October 2018 - April 2019 | San Francisco, CA Strengthened internal IT infrastructure and security posture for aerospace startup. What Roy did:
  • Configured Duo, Okta, Docker environments, and ITAR-compliant data storage
  • Implemented 1Password and Confluence-based knowledge systems
  • Delivered systems documentation and operational improvements
Why this matters: Short role but demonstrated ability to implement security and documentation systems quickly. Set up infrastructure that others could maintain.

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Program Manager, Technology Experience | Innovation Lab

Singularity University | February 2014 - October 2018 | Mountain View, CA Managed end-to-end operations and program delivery for high-throughput innovation lab supporting executive education and entrepreneurship programs. What Roy did:
  • Designed immersive technology experiences and hands-on curricula for Fortune 100 clients (Bayer, Coca-Cola, Barclays, Caterpillar, BD, Standard Bank)
  • Built automated demo scheduling systems supporting thousands of participants annually
  • Led experience design, curriculum development, and cross-functional coordination
  • Established SOPs, onboarding materials, and knowledge-sharing practices
  • Hired and trained 15-person team of Tech Guides
  • Reduced training cycle time and improved onboarding clarity
Key outcomes:
  • Scaled program delivery while maintaining quality
  • Built team that could operate independently
  • Created systems that reduced reliance on individual knowledge
  • Delivered consistently high participant feedback
Links:
  • See [Behavioral Story: Managing 15-Person Team]
  • See [Behavioral Story: Creating Executive Workshop]

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Education

MIT xPRO
Certificate, Architecture and Systems Engineering | Completed March 2023 University of California, Los Angeles
Bachelor of Science, Mathematics | 2008

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Certificates

Consortium for Service Innovation
KCS v6 Fundamentals | February 2, 2026 Six Sigma Online
Lean Six Sigma White Belt | January 2026

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Earlier Experience

Roles in graphic design, web development, IT, marketing, and program support spanning:
  • Bestcovery.com
  • Cornerstone OnDemand
  • Gubbins Light & Power Company
  • Center for Inquiry
  • UCLA student organizations
Experience included:
  • SEM campaigns and analytics reporting
  • Website management and technical support
  • Event planning and vendor management
  • Content production
These roles built foundation skills in technical communication, project coordination, and systems thinking that show up throughout later work.